Subscription, Cancellation & Refund Policy

This policy explains how KSafety trials, subscriptions, renewals, cancellations, refunds, and billing work. It should be read alongside the Terms of Service.

KSafety is operated by Ksafety LTD, registered in England and Wales under company number 17232016. For subscription and billing questions, contact hello@ksafety.pro.

1. Plans and Pricing

KSafety may offer different subscription plans. The website and checkout clearly state the price, billing cycle, VAT position, included features, site/user limits, trial details, and whether pricing is per business, per site, per user, or another basis.

2. Free Trial

All KSafety plans include a 14-day free trial. You can cancel at any time during the trial period and will not be charged. If you do not cancel before the trial ends, your payment method will be charged for the first billing period on day 15.

To cancel during the trial, go to Settings → Subscription → Cancel Subscription, or email us at hello@ksafety.pro before the trial end date.

Unless stated otherwise at checkout, a trial may convert into a paid subscription at the end of the trial period if the customer has provided payment details and has not cancelled.

3. Renewals

Paid subscriptions renew automatically at the end of each billing period unless cancelled before renewal. Customers are responsible for keeping payment details up to date and reviewing renewal dates.

4. Paid Subscription Cancellation

Customers may cancel by using the account settings or by emailing hello@ksafety.pro. The cancellation request should include the business name, account email, and requested cancellation date.

Unless stated otherwise at checkout, cancellation stops future renewals but does not automatically refund the current billing period. Access continues until the end of the paid period, unless the account is terminated earlier for breach, misuse, or non-payment.

5. How to Cancel

• Log in to KSafety and go to Settings → Subscription → Manage Billing.
• Or email hello@ksafety.pro from your account email address with the subject "Cancel Subscription".

Cancellations requested by email will be confirmed within 2 business days. The cancellation effective date will be the end of your current billing period.

6. Refunds

KSafety is a digital subscription service. Unless required by law or expressly stated at checkout, subscription fees are generally non-refundable after the billing period has started.

KSafety may consider refunds at its discretion in cases such as duplicate billing, incorrect charge, proven technical inability to access the service caused by KSafety, or another exceptional circumstance. Statutory rights are not affected.

To request a refund, email hello@ksafety.pro with your account details and the reason for your request. We will review and respond within 5 business days.

7. Business and Consumer Customers

KSafety is primarily designed for hospitality businesses. If a customer purchases as a consumer rather than for business purposes, mandatory consumer rights may apply. Nothing in this policy limits legal rights that cannot be excluded.

8. Digital Content and Immediate Access

Where customers receive immediate access to digital content, templates, software, app features, reports, downloads, or online services, the checkout clearly explains whether immediate access begins before any cancellation period ends and whether the customer agrees to receive access immediately.

9. Failed Payments

If payment fails, we may notify the customer and attempt to collect payment again. If payment remains overdue, we may suspend or restrict access until payment is made. Customers remain responsible for amounts due up to the effective cancellation or termination date.

10. Price Changes

KSafety may change subscription prices. Where practical and legally required, existing customers will receive reasonable notice of material price changes before renewal. If a customer does not accept a price change, they may cancel before the change takes effect.

11. Data Export Before Cancellation

Customers should export important records, EHO report packs, logs, training evidence, audits, risk assessments, incident records, and compliance documents before cancelling or before the subscription ends. After cancellation, account access and exports may be limited.

12. Concierge Plan

The Concierge plan includes consultancy services in addition to the platform. The cancellation policy above applies to the subscription fee. For specific questions about Concierge service arrangements, contact us at hello@ksafety.pro.

13. Contact

Questions about cancellation or billing? Email hello@ksafety.pro or write to Ksafety LTD, 66 Paul Street, London EC2A 4NA.